1 Month e-Commerce and CRM Change Management | implementation


  • pragmatic, thinking options and growing your business
  • implement CRM or e-Commerce solutions
  • create and define best practices, how2 work and grow the company
  • and much more


1 Month e-Commerce | CRM consultancy

To be the change maker we want to be and to make sure we keep your clients on top of the game, we’ve set up an ongoing life cycle of services. From igniting innovation through our business transformation framework to keep you top notch with maintenance services, training and knowledge.

We simply deliver excellence, combining the needs of people, the possibilities of technology, and the requirements for business success.

  • pragmatic, thinking options and growing your business
  • implement CRM or e-Commerce solutions
    • We know how hard it is to find the right CRM system to suit your business. That’s why our mission is to help you save time and money in your CRM search and implementation
      A customer relationship management (CRM) system is an integral part of every marketing, sales, and business development department as well as CRM companies. Organizing and maintaining relationships with clients and maintaining a fantastic customer relationship management system is extremely important for small business CRM to big business CRM and a CRM’s contact solution does just that. However, it’s a lot more than a simple contact manager app.
  • create and define best practices, how2 work and grow the company
  • and more

Where does Oosterwal Consultancy helps with:

As we read on Wikipedia:”Online Business or e-business is any kind of business or commercial transaction that includes sharing information across the internet. Commerce constitutes the exchange of products and services between businesses, groups and individuals and can be seen as one of the essential activities of any business. Electronic commerce focuses on the use of ICT to enable the external activities and relationships of the business with individuals, groups and other businesses, while e-business refers to business with help of the internet. The term “e-business” was coined by IBM‘s marketing and Internet team in 1996.”

CRM and e-Business Consultancy

A CRM system, in the form of top CRM software, helps users organize, categorize, and prioritize contacts, as well as monitor relationships with previous, current, and prospective clients and customers. The address books and Rolodexes of the past have transformed into the CRMs of today. With sophisticated address books, you were able to add detailed contact information, obtain email history and even categorize contacts into groups. But with CRMs, you are able to do all that and a lot more, using its contact solution features. The “R” in CRM does exactly what you think it does: helps you keep a track of your relationships. It helps you keep a focus on customer relationship management.

A good business, whatever that may be, especially those that are CRM companies are overly reliant on well-formed and cultivated customer relationships. When a product is purchased, a lot more happens than a simple credit-debit transaction. Where did the customer find information about the product? How much time did it take for the customer to make the purchase? When was the last time the customer made a purchase? Answers to questions like these lay the foundation of the data that is stored in the contact solution part of a CRM. In the long run, the data and analysis provided by a CRM system can prove to be an invaluable asset for the company.

By acting as a central repository for all the information related to potential and contemporary customers and clients and by allowing you to keep your contacts online, the contact manager of a CRM system helps a company, from marketing to PR to CRM companies in the following ways:

  • Improved customer satisfaction levels
    The more you know about your customer (their behaviors, preferences, and needs), the better your chance of satisfying their needs and gaining their trust. This is where a contact management system of a CRM helps a lot.
  • Increasing revenue
    By helping to build strategy formulation and by eradicating rotten prospects (customers that are not expected to convert anymore), CRMs allow companies to do targeted and efficient marketing that leads to positive revenue spikes.
  • Streamlining the sales pipeline
    A sales pipeline is the process that begins with the first interaction made with a customer and continues until an actual purchase is made. By using CRMs, businesses can streamline their pipelines and predict expected revenue by finding out their customers’ typical churn rate and removing bottlenecks from the sales funnel.


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