{"id":11972,"date":"2020-03-26T23:47:29","date_gmt":"2020-03-26T22:47:29","guid":{"rendered":"https:\/\/oosterwal.com\/de-beste-digitale-klantervaring\/"},"modified":"2023-11-30T10:16:43","modified_gmt":"2023-11-30T09:16:43","slug":"de-beste-digitale-klantervaring","status":"publish","type":"page","link":"https:\/\/oosterwal.com\/nl\/de-beste-digitale-klantervaring\/","title":{"rendered":"de beste digitale klantervaring"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_responsive_text]\n

Companies that offer the best digital customer experience<\/h1>\n[\/nectar_responsive_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n
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While for large brands today it is essential to offer their customers a good digital experience, only limited progress is made in practice. This is evident from new research among 150 large companies. A leading group of 30 companies show how to do it \u2013 they manage to provide their customers with an excellent digital customer experience.<\/em><\/h5>\n
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For the third year in a row\u00a0Dicitas Consulting<\/a><\/span>\u00a0in the \u2018Digital Dominance Benchmark\u2019 chart how major brands perform in the field of digital business. The researchers looked at more than 50 performance indicators divided over five aspects: website, social channels, online video, SEO (search engine optimization) and apps. Some examples of indicators are the average number of pages viewed on the website, the growth achieved on social channels such as Facebook and LinkedIn, search engine components such as meta-descriptions and broken links and the use and valuation of apps.<\/span><\/p>\n

The best digital customer experience?<\/h2>\n

Based on the scores achieved, the researchers have compiled the so-called \u2018Digital Dominance Index\u2019 (DDI), a ranking that distinguishes between the companies that perform best in the field of digital and the companies where there is still much room for improvement. The scores are expressed in percentages, with the global average \u2013 which is set at 50% \u2013 serving as a reference point.<\/span><\/p>\n

An analysis of all results shows that companies in the retail, banking and telecom sectors offer the best digital customer experience across the board. <\/span><\/p>\n

Retail scores from these three sectors \u2013 just like last year<\/a><\/span> \u2013 the absolute best with a score of 60%, closely followed by banking with 59%, so that the telecom branch logically ranks third. <\/span><\/p>\n

However, among the three front-runners in telecom, the most progress has been made in the past year, which means that the sector is now just behind the other two categories, at 58%.<\/span><\/p>\n<\/div>\n

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Participate yourself and certainly come above 58%, call or mail Peter<\/p><\/blockquote>\n<\/div>\n

Wannabee the best?<\/h4>\n

Contact Peter Oosterwal<\/a><\/p>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\"beste[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_global_section id=”11797″][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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